Shipping policy

At Baskon Mart we aim to deliver fresh groceries quickly and conveniently.

Delivery Area
Currently Baskon Mart delivers only within Jammu city.

Delivery Time
Orders are typically delivered on the same day from the time of order confirmation, subject to product availability and availability of local delivery partners. During peak hours or unforeseen circumstances delivery may take slightly longer.

Order Processing
All orders are processed immediately after successful payment confirmation. Baskon Mart operates on a prepaid order model to ensure fast processing and dispatch.

Delivery Charges
Delivery charges, if applicable, will be shown clearly at checkout before completing the order.

Order Tracking
Once your order is confirmed it is prepared and dispatched quickly for delivery to your address.

Delivery Issues
If you receive a defective or damaged product you must report it within 10 minutes of delivery by contacting our support team. Claims made after this time may not be accepted due to the nature of grocery products.

Order Availability
All orders are subject to product availability. If any item is unavailable after placing the order our team may contact you for a replacement or adjustment.

For any shipping related queries customers can contact our support team through the contact details provided on the website.